Terms and Conditions

Last updated: 21 April 2026

These Terms govern your use of heyzoobie (the "Service"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

The heyzoobie service is a web-based property-management platform for independent UK landlords and the tenants, applicants, and contractors they work with. Features include property and tenancy records, rent accounting, compliance tracking, bank-transaction import, and — where you choose to enable it — submission of Making Tax Digital (MTD) Self Assessment updates to HMRC on your behalf.

2. Eligibility and accounts

• You must be at least 18 years old and legally able to enter into a contract.
• You are responsible for the accuracy of the information you enter and for keeping your account secure.
• We authenticate by emailed magic link — keep your email account secure, as anyone with access to your email can log in to your heyzoobie account.
• You may not share your account or let anyone else log in on your behalf.

3. Acceptable use

You agree not to:

• Use the Service for unlawful purposes or to infringe anyone else's rights.
• Upload content you do not have the right to share, or content that is defamatory, abusive, or harassing.
• Attempt to bypass security controls, access other users' data, or interfere with the Service.
• Scrape, copy, or resell the Service or its content.
• Submit false or misleading information to HMRC through the Service.

4. Your data and content

You retain ownership of the data and content you upload. You grant us a limited licence to store, process, and display it solely as needed to provide the Service to you. Our handling of personal data is described in our Privacy Policy.

5. Making Tax Digital submissions

• Any submission to HMRC made through the Service is made by you — you are the taxpayer and remain responsible for the accuracy and completeness of every return.
• We provide tools to help you calculate and submit figures. We do not provide tax, legal, or accounting advice. If you are unsure about your tax position, consult a qualified adviser.
• You are responsible for connecting the correct HMRC account and keeping your National Insurance Number accurate.
• HMRC requires us to include fraud-prevention data (device, browser, and network information) with every call. By submitting through the Service you authorise us to collect and send that information.
• We cannot guarantee that HMRC will accept a submission or that their systems will be available at any given time.

6. Third-party services

The Service integrates with third parties including HMRC (for MTD), GoCardless Bank Account Data (for bank-transaction import), and an email delivery provider. Your use of those services is also subject to their own terms. We are not responsible for outages, changes, or decisions made by third parties.

7. Fees

Some features may be offered free of charge, and others may be paid. Where a feature has a fee, the price and billing terms will be shown before you enable it. We may change pricing from time to time; we will give reasonable notice before any change takes effect for an existing plan.

8. Availability

We aim to keep the Service available at all times, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, upgrades, or reasons outside our control.

9. Termination

• You may stop using the Service at any time. You can request deletion of your account by emailing hi@heyzoobie.com, subject to our legal obligation to retain certain records (see the Privacy Policy).
• We may suspend or terminate your access if you breach these Terms, if your use poses a security or legal risk, or if we are required to do so by law.

10. Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and accuracy of outputs. Nothing on the Service constitutes tax, legal, or financial advice.

11. Limitation of liability

Nothing in these Terms limits liability that cannot be limited under UK law (such as liability for death or personal injury caused by negligence, or for fraud).

Subject to that, to the maximum extent permitted by law, we will not be liable for indirect or consequential loss, loss of profits, loss of revenue, loss of business, or loss of or corruption of data. Our total liability to you for any claim arising out of or in connection with the Service is limited to the fees you have paid us in the twelve months before the event giving rise to the claim, or £100 if you have paid no fees.

12. Changes to these Terms

We may update these Terms from time to time. If the change is material, we will notify you by email or in-app notice before it takes effect. Continued use of the Service after a change constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

14. Contact

Questions about these Terms: hi@heyzoobie.com.